Data Deletion Instructions

Risosi Chatbot · support@risosi.com · Aligned with Meta App Dashboard requirements

How to delete your Risosi Chatbot data

1. From Risosi Chatbot: Email support@risosi.com from your account email with subject "Delete my data". We will verify ownership and delete your account, business records, channel tokens, bots, message logs, and scheduled posts within 30 days.
2. From Facebook / Instagram: Open Facebook Settings → Apps and Websites → remove Risosi Chatbot (or use Instagram's equivalent app removal). Meta will call our Data Deletion Callback at /api/meta/data-deletion with a signed request.

What the callback does

• Verifies Meta's signed_request using HMAC-SHA256 and our app secret.
• Creates a deletion job with a unique confirmation code.
• Deletes or anonymizes associated user/business data stored in Risosi Chatbot.
• Returns JSON { url, confirmation_code } as required by Meta.

Check deletion status

After Meta initiates deletion, open the status URL returned by the callback, typically /data-deletion/status?code=YOUR_CONFIRMATION_CODE, or paste your code below after you receive it.

Status page: /data-deletion/status

What we delete

• Account profile and credentials
• Stored Meta page/IG/WhatsApp tokens and connection metadata
• Bot configurations and rules
• Message inbox logs tied to your business
• Scheduled and draft post records

We may retain anonymized aggregates or records required for legal compliance, fraud prevention, or dispute resolution.

Contact

Questions: support@risosi.com